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Philippine Intellectual Property Office Taps IT Group to Help Manage IT Service Operations |
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Saturday, 20 October 2007 12:18 |
QUEZON CITY, PHILIPPINES, October 8, 2007. IT Group, Inc., an enabler and partner of businesses for service innovation, announced today that Intellectual Property of the Philippines (IP Philippines) has selected AdventNet's ManageEngine ServiceDesk Plus and OP Manager to automate and manage its IT Help Desk and network monitoring processes.
The Intellectual Property Office of the Philippines (IPO Philippines) is a government's body that effectively manages, values, and uses intellectual property for national development. The role of the IPO is to ensure that intellectual property is used as a tool for the social, economic and cultural development of our nation and that its benefits accrue to Filipinos.
The past few years, the IPO's IT service management requirements has grown to become complex and demanding. They felt the strong need for an integrated helpdesk and network monitoring solution to be able to better serve the requirements of end users in the organization. After evaluating several products out in the market, IPO chose AdventNet's ManageEngine IT service management solution for helpdesk and network monitoring-ManageEngine ServiceDesk Plus and OpManager respectively. IT Group, as the local Philippine partner of AdventNet implemented the systems.
ServiceDesk Plus is a complete web-based, ITIL-Ready service desk solution with integrated asset management. It offers an integrated package with Request management (Trouble Ticketing), Asset Tracking, Purchasing, Contract Management, Self-Service Portal, and Knowledge Base at an affordable price point. ServiceDesk Plus provides IPO with all that they need to have a full-fledged IT help desk and a productive help desk staff.
ManageEngine OpManager is a complete network monitoring software that provides high level business-centric view across WAN, Servers, and Applications. The system can automatically discover the network, group devices into intuitive maps, monitor devices in real-time and alert instantaneously on failure. It serves as a complete network monitoring solution by providing complete fault and performance functionality across a WAN and/or LAN infrastructure.
Through IT Group's implementation of ManageEngine products, IP Philippines has been able to increase IT department's productivity, and at the end of the day allow them to be able to provide a better level of service to their end-users.
About AdventNet
Founded in 1996, AdventNet is a software company with a broad portfolio of elegantly designed, affordable products and web services. AdventNet offerings span a spectrum of vertical areas, including network & systems management (ManageEngine.com), security (SecureCentral.com), collaboration, CRM & office productivity applications (Zoho.com), database search and migration (SQLOne.com), and test automation tools (QEngine.com). AdventNet and its global network of partners provide solutions to multiple market segments including: OEM's, global enterprises, government, education, small and medium-sized businesses and to a growing base of management service providers. Visit their website at: http://www.adventnet.com
About IT Group, Inc.
IT Group, an enabler and partner of businesses in service innovation, is focused on solving the challenges faced by growing businesses through the synthesis of information, insight, talent and technology. Based in Manila, Philippines, IT Group's services include consulting, application development, systems deployment and integration, training, outsourcing, and managed services. We source, design, build, implement and manage IT-enabled solutions tailored to our client's specific needs. Visit our website at: http://www.itgroup.com.ph
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